Private Consultation Terms

Reservation & Cancellation Policy

Private consultations at 24K Pacific Heights are offered by reservation only.

A $150 non‑refundable reservation fee is required to request a private consultation. This fee secures dedicated time and preparation for your visit.

Reservation fees are non‑refundable under all circumstances.

Appointments may be rescheduled with a minimum of 48 hours’ notice, subject to availability. Requests made within 48 hours of the scheduled appointment cannot be accommodated.

Submission of a consultation request does not guarantee availability or constitute a confirmed appointment until acknowledged.

At our discretion, the reservation fee may be applied toward a same‑day purchase during your consultation.

By proceeding, you acknowledge and agree to these terms.

Effective Date: December 19, 2025

24K Pacific Heights (“we,” “us,” or “our”) operates a private, appointment‑only retail and consultation business. This Privacy Policy describes how we collect, use, disclose, retain, and manage personal information obtained through our website, consultation requests, transactions, and related interactions.

Information We Collect

We may collect personal information you voluntarily provide, including (but not limited to) your name, email address, phone number, information submitted through consultation or inquiry forms, communications with us, and appointment or transactional details. We may also collect technical data such as IP address, browser type, device information and interaction data through standard website technologies.

How We Use Information

We may use collected information for any lawful business purpose, including:

Managing consultation requests, appointments and payments.
Internal operations, record‑keeping, analytics and administrative purposes.
Marketing, communications and relationship management.
Improving our services, offerings and customer experience.
Compliance with legal, tax, regulatory or contractual obligations.
Any other purpose consistent with operating a private retail and consultation business.

Disclosure of Information

We may share, transfer or disclose personal information:

With third‑party service providers and platforms used to operate our business (e.g., payment processors, scheduling services, analytics providers, hosting services).
As required by law, legal process or governmental request.
In connection with a business transaction, restructuring, sale or transfer of assets.
At our discretion, for lawful business purposes, including marketing, analytics, commercial use or monetization.

We do not guarantee that personal information will remain private indefinitely. Any disclosure or use of information will comply with applicable law.

Data Retention

We retain personal information for as long as we determine necessary or appropriate for business, legal, operational or record‑keeping purposes. We are under no obligation to delete information except where required by applicable law.

Your Rights

Depending on your jurisdiction, you may have limited rights regarding access to, correction of, or deletion of personal information. Requests may be submitted; however, we reserve the right to deny, limit or condition such requests as permitted by law.

Data Security

We implement reasonable administrative and technical measures designed to protect personal information. However, no system is completely secure, and we make no guarantees regarding absolute security.

Third‑Party Services

Our website and services may include or link to third‑party platforms or services. We are not responsible for the privacy practices, policies or content of third parties.

Changes to This Policy

We may modify this Privacy Policy at any time without prior notice. Continued use of our website or services constitutes acceptance of any updated policy.

Contact

For privacy‑related inquiries only, you may contact us at:

appointments@24kpacificheights.com

This contact method is provided solely for matters relating to privacy, data use or information collected through this website. We do not offer general customer support, appointment scheduling or consultation requests through this contact method.

Accessibility Statement

24K Pacific Heights is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We strive to conform to generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 AA, wherever feasible.

We are continually improving the user experience for everyone and applying the relevant accessibility guidelines. If you experience difficulty accessing any part of this site, encounter content that you believe is not fully accessible to people with disabilities, or wish to request an accommodation, please contact us at appointments@24kpacificheights.com. When contacting us, please specify the web page and feature you are having trouble with, and we will make reasonable efforts to address your concerns.

This statement reflects our current website accessibility efforts. As standards evolve and we upgrade our site, we will review and update this statement accordingly.

Request a Consultation